Author Topic: Substance Painter not recognizing main GPU  (Read 2315 times)

Hi there, Downloaded substance painter but it doesn't seem to be recognizing my main GPU and i'm not sure how to direct it into the right one!
I've attached a picture of the error message I receive when opening the application

What is you other GPU ?
Even in the DxDiag made by Windows there is only a mention of you HD 4400 GPU. So if windows is not able to detect your GPU, Painter won't be able to detect it too.

You can also check the following : https://support.allegorithmic.com/documentation/display/SPDOC/GPU+is+not+recognized+and+is+mentionned+as+GDI+Generic
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.