Hey nmargie,
why do you think the people paying on a monthly basis are preferred? What benefits they have you have not?
Best Regards
I believe we settled many of the concerns in another thread but
1. Monthly users still have live while those who paid one time not only no longer have it, but are given no reason as to why
1a. Live was taken away from us last week without any explanation
2. Paying member got emails telling them the cost of SP2 before Wednesday while those who paid once were left in the dark
3. It appears that when a paying member ask a question there is an official response, yet when someone who paid one time there appears to be no one wanting to answer the question
3a. I have been asking for the past day two questions.
1. Is my live gone or is it coming back
2. Will there be an option to upgrade to SP2 using monthly payment like there was in the past
The only answer I got for question 2 got was "Go to the live and it is there" when it was not there. The problem was that you were correct it is there but Allegorithmic changed the way it works (without wanting to tell us) and you can not upgrade to live using a monthly payment if you already own some of the tools. Which is a big change compared to the live will be a yearly thing you guys mentioned not to long ago
The only answer I ever got for question 1 was an un official response from you only after I got ****** off that no one was answering simple question like these
Look at the forums,
When a paid user ask something, like what happened to my account, they get an un official answer from you. Which is not your fault at least you are answering the questions.
But if a paying user ask something no matter how minor Allegorithmic is right there with an official answer.
As I said before if Allegorithmic took as much time communicating with their customers as they do asking for money. Plans change we all get that, we are adults we can take it. Did you killed the live program, is that it you have no clue what you are going to do with it? Just be up front and tell us. Will some people be upset? Sure but I would rather be told up front then spend days thinking
"Should I buy SP2 now or should I wait in the event my live account is reactivated and I can do the monthly payments?"
Of course if I was a monthly customer I would have my 'official" answers
In any event my concerns where mostly addressed and I will be upgrading in a bit