Author Topic: Painter crash on startup.  (Read 2889 times)

Hi guys,

I have returned once more with the same issue i have had numerous times before. SP crashes on startup. it worked fine before being updated to the latest version. something that changed in SP is now killing it on startup. i sent off a crash report.

I wasn't able to find your crash report, what e-mail did you use when sending it (you can answer by PM if you want some privacy) ?
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

still cant get SP to start, i sent a PM froyok, still not got a crash report?

Hey there, the only crash report I have found with the e-mail you mentioned (in your e-mail) is from May 2015 and with Painter 1.3.4. I doubt you are still using this version right ?
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

hahah, nope. ill try again. i wonder why you are not getting them....

Sent another report just now. it said sent on the dialogue box so you should get it?

I saw 4 crash reports in our database dated from yesterday and today, but no sign of yours.
You are using 1.5.7 right ? If you use a previous version the crash report system doesn't work for them.
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

ok, just tried again. this time using the standalone version rather than the steam version.
just so you know i cleared out the shelf etc. and both the steam and standalone versions are crashing.

Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

how weird. i wonder why its not sending.
here is the log file

Thanks for the log file. Looks like everything is fine on this side.

Quote
just so you know i cleared out the shelf etc.
What do you mean exactly by that ?
Also did you setup a custom shelf in the past ?
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

i renamed the whole "substance painter" folder in the documents folder that holds all that stuff. so it made a new clean folder. so it should therefore have cleared it out. if i had made a custom shelf how would i get rid of it (i dont think i had but just in case).

Hey blake_guyan,

in Edit -> Settings -> Shelf you can find all the 'installed' shelves.
If you have created a custom shelf, it will show up there and you should be able to uninstall it again.


Best Regards
Environment Artist - Twitter

 i cant open the program.

do you guys have any ideas? ive deleted all the local folders, ive cleared out the shelf data that i could actually access. i cant figure it out...

and there was nothing in the log to indicate why it was crashing?