Author Topic: Substance Painter freezes my PC  (Read 2103 times)

Hello everyone,

I have a big problem. I have downloaded free trial for Substance Painter and have been using it for four days now. When I start texturing my mesh it freezes my PC after a while. It froze twice in the last four days and I have used it twice. I wasnt doing anything thats heavy on my PC, it was still in the beginnings of the texturing process.

I dont think it is my PC, these are the specifications:

Intel Core i7 - 4790K CPU @ 4.00 GHz
32GB RAM
MSI GeForce 960

Please I need an urgent reply so I can continue working and learning,

Ante

Can you post you log file and a dxdiag report ?
See : https://support.allegorithmic.com/documentation/display/SPDOC/FAQ
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

I dont think I can, it happened again 2 minutes ago.. When it happens I cant do anything but force restart my PC... It occurs after about 20 minutes of using the software.


Hello, any update on this?  :)