Author Topic: SP 1.5 hard crash at startup  (Read 1674 times)

Just dowloaded and installed SP 1.5. Hard crash just after it opens and before I do anything.
Mac Pro dual 700s running OS X 10.10.4

Thanks, Kevin
Last Edit: August 24, 2015, 07:57:17 pm

Anything on this? Painter stays open long enough for me to read a log error message which says there is a shortcut conflict. I haven't set any hotkeys or shortcuts.
Let me know what to do, Kevin

Hi Kevin_4,

Can you submit a crash report when Substance Painter crashes ?

Regards

I get the shortcut message too: "conflicts have been detected in your shortcut settings. Please consult your settings to solve the issue", but it doesn't cause a crash in my case (windows 10, SP 1.5), so that message might not be significant

Hi Kevin_4,

Can you submit a crash report when Substance Painter crashes ?

Regards

Sure but where? You guys don't have a support page I'm aware of and the the crash report my Mac generates is too long to fit in the allowed message limit here.

I sent a crash report through the contact page.

Hi Kevin_4,
you can send it to me : loic.anquetil@allegorithmic.com