bug with painting in Substance Painter

[jatang808]

I don't understand why I'm getting this problem and it's frustrating. I just got Substance Painter, I open up one of the sample projects and try to paint but instead I get this strange black texture that sporadically follows the brush stroke and affects the texture itself. How do I fix this problem?

[Froyok]

I will need your log in order the help you.
See this link on how to find it : http://support.allegorithmic.com/documentation/display/SPDOC/FAQ

[jatang808]

I actually dont have an appdata folder, so im not sure how to find the log file. I resent the bug report through Substance Painter itself since it says log info is submitted automatically with the report.

[johnny9ball]

You do have an App Data folder its hidden. You have to turn on hidden files and folders in your options.

http://www.ehow.com/how_6935453_access-appdata.html

[jatang808]

Ok here is my log from Substance Painter:

[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "build-number: 734"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "cpu-model:       Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "memory: 8087MB"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "os-version: Windows 7"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "software-version: 1.3.5"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "sources-version: bfffba21ac6ae536df5cf6521ec56c3d36ea181e"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Number of detected devices: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-desc: Intel(R) HD Graphics 4000"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-vendorid: 0x8086"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-deviceid: 0x0166"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-version: 10.18.10.3621"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-supported: 1"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minversion: 10.18.10.3621"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minname: 15.33"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-minurl: https://downloadcenter.intel.com/default.aspx"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "Device[0] driver-outdated: 0"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "gl-memory: 67108864"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "gl-renderer: Intel(R) HD Graphics 4000"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "gl-vendor: Intel"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "gl-version: 4.0.0 - Build 10.18.10.3621"
[INFO] <Qt> "[DBG INFO][RunTimeInfo]" "glsl-version: 4.00 - Build 10.18.10.3621"
[INFO] <Qt> "[DBG INFO][OpenGL Helpers]" Max texture image units  16
[WARN] <Qt> QObject::connect: No such signal Alg::S4AppState::eventPosted(const S4Event *event)
[INFO] <Qt> "[DBG INFO][Steam Achievement]" Steam stat pushed "STAT_LAUNCH_APP" 7
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event Global>Version>Substance Painter.1.3.5>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event Global>Application>Start>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event Global>OSVersion>Windows 7>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event Global>LicenceType>No licence system>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event GPU>Vendor>Intel>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event GPU>Renderer>Intel(R) HD Graphics 4000>0"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event GPU>Memory>>64"
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event GPU>Memory_String>64MB>0"
[INFO] <Qt> "[DBG INFO][Shelf agent]" Resources crawling started
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Load qt:///half-sphere.obj"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Assimp 3.1.152666121 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Import root directory is 'qt://'"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Entering post processing pipeline"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: RemoveVCProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: RemoveVCProcess finished. Data structure cleanup has been done."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: FindDegeneratesProcess begin"
[WARN] <Qt> "[DBG WARNING][Assimp]" "Warn,  T5204: Found 56 degenerated primitives"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: FindDegeneratesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenUVCoordsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenUVCoordsProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: PretransformVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: PretransformVerticesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Removed 2 nodes and 0 animation channels (2 output nodes)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Kept 0 lights and 0 cameras"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Moved 1 meshes to WCS (number of output meshes: 1)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: TriangulateProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: TriangulateProcess finished. There was nothing to be done."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: SortByPTypeProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Points: 0X, Lines: 1X, Triangles: 1, Polygons: 0 (Meshes, X = removed)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: SortByPTypeProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Generate spatially-sorted vertex cache"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenVertexNormalsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenVertexNormalsProcess finished. Normals are already there"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: CalcTangentsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: CalcTangentsProcess finished. Tangents have been calculated"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: JoinVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Mesh 0 (unnamed) | Verts in: 3480 out: 668 | ~80.8046%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: JoinVerticesProcess finished | Verts in: 3480 out: 668 | ~80.8%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Leaving post processing pipeline"
[INFO] <Scene 3D> 3D scene successfully loaded
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Load qt:///sphere_material_preview.fbx"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Assimp 3.1.152666121 amd64 msvc shared singlethreaded"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Found a matching importer for this file format"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Import root directory is 'qt://'"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: [FBX] : Normals found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: [FBX] : No Binormals found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: [FBX] : No Tangents found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: [FBX] : No Vertex Colors found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: [FBX] : UV found"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Entering post processing pipeline"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: RemoveVCProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: RemoveVCProcess finished. Data structure cleanup has been done."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: FindDegeneratesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: FindDegeneratesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenUVCoordsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenUVCoordsProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: PretransformVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: PretransformVerticesProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Removed 2 nodes and 0 animation channels (2 output nodes)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Kept 0 lights and 0 cameras"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Moved 1 meshes to WCS (number of output meshes: 1)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: TriangulateProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: TriangulateProcess finished. All polygons have been triangulated."
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: SortByPTypeProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Points: 0X, Lines: 0X, Triangles: 1, Polygons: 0 (Meshes, X = removed)"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: SortByPTypeProcess finished"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Generate spatially-sorted vertex cache"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenVertexNormalsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: GenVertexNormalsProcess finished. Normals are already there"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: CalcTangentsProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: CalcTangentsProcess finished. Tangents have been calculated"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: JoinVerticesProcess begin"
[INFO] <Qt> "[DBG INFO][Assimp]" "Debug, T5204: Mesh 0 (sphere_material_preview) | Verts in: 8008 out: 2126 | ~73.4515%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: JoinVerticesProcess finished | Verts in: 8008 out: 2126 | ~73.5%"
[INFO] <Qt> "[DBG INFO][Assimp]" "Info,  T5204: Leaving post processing pipeline"
[INFO] <Scene 3D> 3D scene successfully loaded
[INFO] <Qt> "[DBG INFO][Shelf agent]" Resources crawling duration: 12485 ms
[INFO] <Qt> "[DBG INFO][Steam Achievement]" Steam stat pushed "STAT_BUG_REPORT" 1
[INFO] <Qt> "[DBG INFO][Google Analytics]" "Log event Global>Application>Stop>361"
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "shape" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "default_receiver" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "default_emitter" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "preview-mesh-3d" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "MaterialPicker" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "panorama" '
[INFO] <Qt> "[DBG INFO][Resource]" "Some metadata are not saved from"  ' "pbr-metal-rough" '

[jatang808]

any update?? I'd like to start using Substance Painter for what it is and I can't if i keep getting this problem

[Froyok]

I see from your log that you are running on an integrated GPU (Intel HD 4000). Is that correct ? You don't have any other GPU on your computer ?

[jatang808]

Yeah thats correct. Is that not an ideal GPU to run this software?

[Froyok]

It's part of the set of GPU that we support (it's the bare minimum), but we really don't recommend them. A dedicated GPU (from nVidia or AMD) is more suited for Substance Painter.

You are using the recommended driver version for your GPU, but I suggest updating. Let me know if it helps regarding your issue.

[jatang808]

i plan to get a stronger pc in the near future, but for the meantime are there any settings i can tweak to make painter work on my current laptop?

[Froyok]

Not much unfortunately. You can try to tweaks some parameters in your GPU drivers. Painter doesn't offer any parameters of this kind.

[william.a.gallo8.CTR]

I get the same thing. Seems to be a GPU viewport problem, happens when i Paint or Erase. As if its adding a black color in large squares, at first i thought it was purely visual bug, but it is actually adding color because you can erase it afterwards. I am thinking that its applying the mask of the brush it is using for erasing and painting it at the same time?

Video card I've got is GTX 460 and Drivers are up to date.

[Виктор Кэрролл 0]

I have the same problem
When painting the model turns black

[Jeremie Noguer]

Your respective GPUs are way below the minimal specs (GTX 6xx) for Substance Painter unfortunately.