Author Topic: Can't activate, Please help  (Read 1520 times)

When i try to activate a trail version I cant log in (photo's below). it seems that substance designer doesn't destect my internet connection or something

I have the exact same problem. I think the servers are down for a moment.  Not possible to update the software or register or try demo version

We have some issues with our license key download system from our software at the moment. You can login on our website and download your license key manually from you account.

Sorry for the inconvenience.

Alex
Senior Software Engineer
Substance Painter Team
@achassany

Thanks for the reply, its good to hear that I'm not the only person with this problem. but I have one question: how can i download a licence when i haven't bought one but just want to use the trail.

Hi,

The server issue seems be solved. Could you please try again?
If you still cannot evaluate please send me a PM and I'll send you a trial license.

Cheers,
Nico
Head of Product Management