Groups in FBX with transformed pivots are not correctly imported in Painter

[stanaxis]

Hi everybody,

I'm a lead artist at an indie game studio, and we are trying Painter for our next project. Unfortunately I stumbled across an issue. Here's our pipeline:

- Exporting an FBX (for example a chest) from 3ds max which contains groups that have transformed pivots (for example a door's pivot has been moved to be located at the hinges)
- Imported into Unity everything looks ok and I can rotate the door around the hinge
- Imported into Painter the whole door group location and rotation is messed up, relative to the rest of the FBX.

I think it's a bug on Painter's side - it calculates the group's pivot only as if it was centered and unrotated.

Anybody had this issue or ideas for a workaround?

[GeoffroyAdobe]

Hi,
I tested with 3Ds Max 2022 and Painter 7.2.0. I didn't encounter your issue. Maybe I'm doing something wrong.
Would you be able to share a test mesh (.fbx), a corresponding painter file containing your issue as well as a log? It would allow me to investigate the matter.
Thank you for helping us improve our software.
Kind regards,
Geoffroy SC

[stanaxis]

Thanks for the quick answer!

Did you try to alter the group's pivot? Select the group > Hierarchy Tab > Affect Pivot Only > Then move/rotate

[GeoffroyAdobe]

Hi,
Sorry for the delayed answer.
I was looking into the issue. I tried to see if other software had that behaviour but without any luck. 
Your problem is indeed a bug! I have written a ticket for the devs. Unfortunately, I can't give any ETA on when there will be a fix. However, we are looking into it.
Thank you for helping us improve our software.
Kind Regards,
Geoffroy SC