Cannot use the latest version even I still got 10 months subscription?

[ralphpoon]

Cannot use the latest version of substance painter even I still got 10 months subscription?
What's the point here?

I was using the latest version released on June 24, then I received your rebranding email on June 25
And now the substance launcher tell me to downgrade my current version in order to use it...
So I cannot open the files anymore??? THIS IS UNACCEPTABLE!!!

Please reply me asap. Thanks

[Jeremie Noguer]

These new releases introduce many deep changes and the Launcher is not compatible with these new updates and will be deprecated going forward.
You can get the new release in the "My Licenses" section of the Substance3d.com website.

[ralphpoon]

So I can keep upgrading with the latest version until my subscription expired?

[Jeremie Noguer]

Yes, this should work fine.