Author Topic: Procedurals Cause My Computer to Restart  (Read 287 times)

I have already taken all the steps with dell to ensure that this problem is not my computer. My computer only restarts when I am inside Substance Painter and again, ONLY when I enter the procedurals tab on the Shelf. I have tested this time and time again and I am certain the procedurals tab of materials is the trigger for the shut down. I have uninstalled and re-installed Substance Painter as well as the graphics driver of my PC. Does anyone know how I can fix this problem?
I have a video of the program and what it does to my computer; however, the file is not small enough to upload.

Hi,
This is quite a weird issue indeed!
By looking at your log, it seems Substance Painter isn't noticing anything wrong except maybe some errors with the licence check.
I can propose you several options to solve your issue:
- check for software conflict: https://docs.substance3d.com/spdoc/software-conflicts-147095610.html
- try a full reinstall: https://docs.substance3d.com/spdoc/application-preferences-location-147095594.html
Thanks,
Regards,
Geoffroy SC