Author Topic: Can't download more than 1 material from library - substance source  (Read 3880 times)

Hi,
So i downloaded free trial to test the program and I downloaded from substance source 1 leather and that's all it lets me download. In my assets it shows me just this 1 material. it does show me on the right that I have 0 asset points.
Afterwards it tell that : insufficinet download; no donwloads remaining; substance gives you access to 30 downloads per month. And i am subscribed.

What I can't download more from source?

Thanks,
Maria

Hi Maria,

With the Substance account you posted a message with (and with which you downloaded the "Chesterfield" material) you don't seem to have a subscription.

From what I can see in your account you started a trial version of Substance Designer.
The 30 download points per month are only included in the subscription, they are not included in the standalone version of the tools or in their trial versions.

If you have indeed purchased a subscription, would it be possible that it was with another Substance account? That would explain why you don't have a subscription and the 30 download points in your account.
PO @ Allegorithmic

Okey, I see. So i have trial version and can't download anything more until i will purchase a license?

Kind regards,
Maria

Hi Maria,

To get 30 download points per month on Substance Source you need a Substance Subscription.
On top of the downloads it gives you access to the latest versions of Substance Alchemist, Substance Designer and Substance Painter.

You can try some materials by looking at the "Free" tab on Substance Source.
PO @ Allegorithmic

I have a subscription and I still get the Substance gives you access to 30 downloads per month warning

I have a subscription and I still get the Substance gives you access to 30 downloads per month warning

I can see you have 59 available points, you should be able to download assets when connected to the account with the subscription
PO @ Allegorithmic

I have a student subscription but i can only download the free versions. Do i need to upgrade my subscription in that case?

Hi Andre,

The free student licences don't include Substance Source downloads.
If you need some assets you could take a subscription for one month and cancel it after a few hours/days.
That way, you'd get 30 downloads that you'd be able to use whenever you want (even after the subscription is over, you'll keep the unused points to use later)
PO @ Allegorithmic

Great! Thank you for your help  :)

Hi Im new to the page and Im having problems dowloading my 30 assets i have just paid the monthly subscription do I have to wait a certain time or something?

Hi Im new to the page and Im having problems dowloading my 30 assets i have just paid the monthly subscription do I have to wait a certain time or something?

Hi Mikel,
When I look at your account i can see that you received your points and that you started using them so all good :)
It sometimes takes a few minutes to be credited on your account so thank you for waiting!
PO @ Allegorithmic