Trial license is expired on first run

[docherty.mark]

Same thing happened to me on the Mac Trial version of Substance Designer. It expired on the first run!

[Nicolas LIATTI]

Which version of OS X are you using?

(PS: sorry for the delay it took me to answer, I am OOO this week)

Nicolas

[docherty.mark]

Yosemite, 10.10.1. Thanks 

[masterbohemian]

same here i am on mac, i guess this talk about the quality of this software, it´s a shame, looks at firsts sight good but this issue is a sign for careless development software, i try since yesterday and dont work nothing at first run.

[Nicolas LIATTI]

same here i am on mac, i guess this talk about the quality of this software, it´s a shame, looks at firsts sight good but this issue is a sign for careless development software, i try since yesterday and dont work nothing at first run.

Hi,

The bug of trial is on Mac only, and only with some specific models: one of the hardware value returned by the OS is wrong in those cases, which leads to block the trial. We found a workaround that will be shipped in a hotfix this week.

I can send you a pre-configured trial license in the mean time if you wish, just let me know by PM.

Cheers,
Nicolas

[buddhadubdub]

I am having the same problem! Please could you send my a license? Thanks

[kbishopart]

I just found the same issue on Mac- substance designer trial says it's expired on first run. Do you have a fix for this in place?  Thanks!

[kbishopart]

I am trying painter as well- here's the key I have in /substance:
Substance Painter works for me just fine.

[Nicolas LIATTI]

Here is a trial license for Designer.
The official fix will be released next monday or tuesday (we had to delay it to add a few other fixes).

For Painter, we just released 1.2.1 with the fix.

Cheers,
Nicolas

[kbishopart]

Very nice. Thanks so much Nicolas!