'Protected' in place of 'Download' why ?

[onepixeldeep]

Hi

Just see the attached screendump, when I go to download the assets, I see 'Protected' rather than 'Download'

Is that something to worry about ?

Thanks

John

[Marion Marchive]

Hi John,

It was a bug we had yesterday, but the problem is now fixed!

[DURLEY]

Hi, well in my case it still doesn't work, what can I do?
I already tried to reinstall and update

https://prnt.sc/10v54k4

Please help. Thanks

[Marion Marchive]

Hi Durley,

Indeed after checking it looks like the fix we applied on the platform was not taken into account in the launcher.
We are now aware of it and looking for a solution, but in the meantime could you please use directly the Source website instead of the launcher?

[Denis D 20]

Hi there,

Just tried to do just that (use the source website instead of launcher) and it shows that I have 0 asset points on the site when I do have 30 on the launcher. Any idea ?

Many thanks.

[Marion Marchive]

Hi Denis,

You are probably automatically logged in with a wrong account.
Could you please follow the steps described in this pinned post?
https://forum.substance3d.com/index.php/topic,36241.0.html

[Denis D 20]

Thanks Marion, will try that !

[lottiefordham]

Any news when this will be fixed in Source App?

[Marion Marchive]

Hi Lottie,

I will let you know when we have an ETA!