Author Topic: Missing asset points  (Read 182 times)

Hi,
it seems like i did not recieve any asset points from the last payment.
Can you check please?

Kind regards
Arsalan

Having the same issue.

Can you make sure you are logged in with your Substance3d account and not your Adobe account?

I am logged in with my substance account in substance launcher, can use painter, designer with my account. So i assume that is not the problem.
Doesn't matter if i look in substance launcher or use the web substance source, it says 0 points, you can count the assets i own, i am deffinitly misdsing points from the last payment.
Please check.
Thanks

Can you please contact us at contact@substance3d.com? We should be able to help you there.