Author Topic: [IMPORTANT] Recommended steps for Library thumbnails issues  (Read 1670 times)

Hello everyone!

In Substance Designer 2021.1.2 (11.1.2), we fixed an issue impacting the refresh process of Library thumbnails. You may have experienced this issue in the form of thumbnails 'stuck' on their refresh icon.

We strongly recommend you manually trigger a rebuild of Library thumbnails, by following these steps:
  • Open the Edit menu
  • Select the Preferences option to open the Preferences window
  • Select the Library section
  • Click the Rebuild thumbnails button
The thumbnails should then be updated to their expected image.

Alternatively, you can delete the thumbnail images from your system before starting Substance Designer. They are stored at the following location per OS – you may delete the thumbs folder altogether:
  • (Windows) C:/Users/[USER_NAME]/AppData/Local/Allegorithmic/Substance Designer/databases/thumbs
  • (macOS) /Users/[USER_NAME]/Library/Application Support/Allegorithmic/Substance Designer/databases/thumbs
  • (Linux) /home/[USER_NAME]/.local/share/Allegorithmic/Substance Designer/databases/thumbs

Please note triggering a rebuild of Library thumbnails from the Preferences window is a good first step to troubleshoot thumbnails issues in general. Please try this if you experience such issues.

Thank you for your patience, and have fun with the Substance tools!

The Substance Designer team
QA Analyst
Substance Designer Team