Lost my material points

[Tok Tok]

Hello,

I used to have an annual license for Substance designer and with that I got over 300 material points. Now that my license is gone and I got a perpetual license, all of my points from Substance source are gone! I would like to get those points back because I paid for those points and I still want to use them. Can somebody help me with getting those back?

Thanks.

- Joep

[Marion Marchive]

Hi Joep,

Could you please follow the process in this pinned post?
https://forum.substance3d.com/index.php/topic,36241.0.html

It is probably just a login issue, as I can see you have 418 points in your account, last used in November.
No points have been deleted!

[Tok Tok]

That worked, thank you!