Author Topic: Didnt recieve the substance painter key (Read 1422 times)

ItJustWorks · **on:** January 28, 2021, 03:12:24 pm

Why when downloaded the Substance Painter Key do I only get the substance designer and the substance alchemist keys and not the substance painter one!

This is a major issue because I have a deadline for my work and I need to be able to use substance painter ASAP.

PLEASE HELP

Sipci1989 · **Reply #1 on:** January 28, 2021, 03:16:40 pm

Same here. But I can't use the username/pass method either.

Grim_Up_North · **Reply #2 on:** January 28, 2021, 03:35:36 pm

I have exactly the same issue...
Valid licenses showing under my account online, but when I try to activate online it says "no valid licenses"!
When I then try to download the license files manually it downloads a .zip file containing only the designer and alchemist license files and no painter one! It should have all three.

I too am trying to finish a piece of work and this is hugely frustrating!
Please advise on a fix ASAP!

squary · **Reply #3 on:** January 28, 2021, 03:43:27 pm

was about the make a post of my own with the same issue. im in the middle of global game jam and cant use painter

AlbaderProductions · **Reply #4 on:** January 28, 2021, 04:14:44 pm

same here

what to to ?

Practless · **Reply #5 on:** January 28, 2021, 04:43:31 pm

Same here, my license expired so I tried to get a new one but the Substance Painter key was missing in the .zip file…
I also tried with another mail address, same issue : it doesn't want to give me the Painter key !

What do we have to do ?? Help

I really need Substance Painter for school.

tbperu · **Reply #7 on:** January 28, 2021, 05:19:34 pm

#MeToo

tbperu · **Reply #8 on:** January 28, 2021, 05:32:41 pm

Actually I think it is so disappointing that you are still having all this trouble with licensensing.
First I tried activate painter with my account information. No valid license it said. Purchased a whole year to day.
Then I filed a support case. Waiting for help, which can take 48 hrs, even longer if there is a weekend involved, I decided to download key. And what did I find??? No painter key file. Now I remember all the struggles I had the last time I was a customer and had to figure out how to be able to use the programs I have paid for. It is close to shocking that you don`t put some effort into solving this crazy problem that stress your customers and put them in a tough spot at work and school.

ItJustWorks · **Reply #9 on:** January 28, 2021, 07:57:24 pm

Quote from: Jeremie Noguer on January 28, 2021, 04:52:54 pm

We are looking into the issue and will post an update here asap!

Any news on an update yet?

Practless · **Reply #11 on:** January 29, 2021, 11:10:00 am

It is solved for me, thank you very much !