Author Topic: Unable to Launch Substance Painter, Not Responding  (Read 257 times)


I'm not being able to launch Substance Painter. It hangs on a white page and then it says "Not responding".

I've tried to check if there was any software conflicts since I'm using an Alienware area 51 and I wasn't able to find the shell extensions named on the forum :
"DBROverlayIconBackuped.DBROverlayIconBackuped Class
DBROverlayIconNotBackuped.DBROverlayIconNotBackuped Class"

After that I've upgraded my graphic card driver and still nothing.

The only thing I've done was upgrading to the latest version on Substance Painter, even though it worked for the hole day, this issue started the next day.

Attached you can find my latest log file.

Please, can you help me with this issue, I've tried to look in the forum and nothing helps I've  even deleted the Iray folder.