Our team is screening the forum on a daily basis, and we do our best to help you.
In order to get help in an efficient manner, please let us know this information:
- Are you having issues with the Substance Source web platform, the Launcher integration, an integration in Unity or Unreal?Something else?
- If using the web platform, which version of which browser on which OS are you using?
- Do you have any steps we could reproduce to have the same error you have encountered? Knowing this will help us fix the problem quicker.
- If possible attach a screenshot of the issue.
If you are having issues specific to your account (like points missing or login issues) it would be better to contact contact@substance3d.com as we will be able to discuss your personal account issues in more detail.
Please don't create duplicate threads and/or ask the same questions in different threads. If you want to add more information, you can add a new message in the first thread you have created.
Don't post in very old threads (older than a year for example), as often the issue is not the same as the previous one.
Thank you!
