Author Topic: I can't download any substance source files  (Read 229 times)

If I select substance source files from the website by clicking on the download icon or clicking on the item and then selecting download  then nothing happens. It displays a connecting message in chrome but nothing downloads. Sometimes it lets me download once and then no longer works. It also randomly asks me to log in again after several minutes.

I can't log in from Substance painter to use it either. This was working previously so this is very frustrating and means I can't use my source materials.

Any help would be great - thanks!
Founder of DragonfiAR, a games studio focused on developing games on a range of platforms and specialising on augmented and virtual reality. Check out our website for our full range of games and services.

Hi,

This is not an issue known to us at the moment.
Could you please let me know which version of Chrome on which OS you are using?
How fast/slow is your internet connection?
Did anything major change happen on your computer between the moment it worked properly and the moment it stopped working?
Have you tried downloading fron the launcher, and if so, do you have the same issue there?
PO @ Allegorithmic

Hi Marion,

I'm using Chrome (Version 87.0.4280.88 (Official Build) (64-bit)) on Windows 10.

My internet connection is 150Mbps.

I haven't  made any major changes for some time. No hardware changes and only typical game software updates.

I have trouble using substance source in general, from the browser or from Substance Painter. At best it lets me download a couple of files when first opened and then stops working. I've tested going directly to Substance Source app from the launcher and that is working. Clicking the substance source button inside painter still either causes a crash or causes the materials to endlessly show the loading and requires me to login all the time. >:(

I can use the substance launcher route to workaround it now though so thanks for suggesting it.  ;D Shame I can't select using the dedicated icon though. :'(
Founder of DragonfiAR, a games studio focused on developing games on a range of platforms and specialising on augmented and virtual reality. Check out our website for our full range of games and services.

Ok, well at least I'm reassured that you are not blocked and can use the launcher as a workaround!

I don't have any fix at the moment, as it is still unclear what the cause is.
Can you please let me know where you are geographically?
Have you ever tried using a vpn located somewhere else to download a material from the website, and if so, has it changed anything?
PO @ Allegorithmic