Author Topic: Cat save render from iray  (Read 984 times)

Hey Internet,

Im trying to save a jpeg render from iray and every time i try to save it, it comes up with the error message

< (irayRender) The surface is empty >

This only happens when trying to save as a Jpeg. I can save as png  and tiff ect...

Any fixes??

Thanks

Hi Joel,

Thanks for reaching out to us.

It looks like the issue you are experiencing was fixed in version 6.2.1, as you can see here in the release notes: https://docs.substance3d.com/spdoc/all-changes-188973073.html

Quote
Fixed:
[Iray] Save render returns an error results in a black image
Valeria Gerontopoulos
Product Designer | 3D Artist

thanks Val!!

unfortunately I cant update version just yet as the newer version of Painter crash every time my computer goes to sleep!