Cat save render from iray

[Joel Wynd 0]

Hey Internet,

Im trying to save a jpeg render from iray and every time i try to save it, it comes up with the error message

< (irayRender) The surface is empty >

This only happens when trying to save as a Jpeg. I can save as png  and tiff ect...

Any fixes??

Thanks

[Valeria.G]

Hi Joel,

Thanks for reaching out to us.

It looks like the issue you are experiencing was fixed in version 6.2.1, as you can see here in the release notes: https://docs.substance3d.com/spdoc/all-changes-188973073.html

Fixed:
[Iray] Save render returns an error results in a black image

[Joel Wynd 0]

thanks Val!!

unfortunately I cant update version just yet as the newer version of Painter crash every time my computer goes to sleep!