Author Topic: Cannot login to Substance Launcher (infinite loading)  (Read 555 times)

RESOLVED: It appears that it was a server side issue which was resolved the day after this was posted.


Hello,

I've tried searching the forum and online for solutions to this, but none seem to work.

I cannot login to Substance Launcher. I input the account credentials correctly, but Launcher just shows me an infinite loading animation.

At first, I created an account by linking my Google account. I then verified the account and attempted to login. This resulted in an infinite loading animation.

I uninstalled and then reinstalled the Launcher application, but the same outcome happened.

I then created a second account with a different email address manually, without linking through an external service. After verifying the account, I tried to login and got the same result.

So far, I've tried: disabling all of my Windows firewalls and removing any related registry keys I could find.


What should I do at this point? Thank you for your time and attention.

Last Edit: December 10, 2020, 05:27:23 pm

Hi @Trevor Miranda,
Glad to hear that this was resolved and thank you for taking the time to create a report!
Software Engineer, Integrations
daniel.stover@allegorithmic.com