Author Topic: [UPDATE 2] FIXED ! - Stability issue with AMD GPU drivers  (Read 8182 times)

[UPDATE - 2021-04-05]
AMD released a new driver version (21.3.1) that should fix the remaining texture glitch issues for everybody. Everything should be back to normal now.

[UPDATE - 2021-02-23]
AMD released a new driver version (21.2.3) that should fix the freezes/crashes with Substance Painter. Texture glitches/corruptions may not yet be fixed however.
We would be interested to know if you still have issues so that we can report them to AMD more easily (if you do so, please mention your GPU model) in this forum or by reaching us via e-mail.

[Original message]
Hi,

We are received numerous reports regarding AMD GPU drivers version 20.11.x and newer that are causing crashes or stability issues with Substance Painter. We reached out to AMD, but meanwhile we recommend downgrading your GPU drivers to version 20.8.x or 20.9.x in order to run the software without troubles.
There is also the possibility of installing Radeon Pro drivers even for regular GPUs, as they don't seem to show the same issues currently.

For more details about drivers compatibility you can check out our documentation.
Last Edit: April 06, 2021, 05:18:44 pm
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.