Substance Points glitch in the new Source?

[cgseehr]

I can't download any material in the source because it says my account has 0 points. But I almost never used substance Source in 28 consecutive months. I imagine I should theorically have many points but I'm not sure if I'm missing something I have to do to activate them? I just wanted to try one of the decals nothing else.

[amcclard]

Bumping this as I just paid for a year subscription to source, and still have zero points. Fix this please.

[Marion Marchive]

I can't download any material in the source because it says my account has 0 points. But I almost never used substance Source in 28 consecutive months. I imagine I should theorically have many points but I'm not sure if I'm missing something I have to do to activate them? I just wanted to try one of the decals nothing else.

When I look into you account I see you have 583 points available.
Are you sure you are logged in with the same (Substance) account you have your subscription on?
Please don't use the Adobe login as the account is not the same

[cgseehr]

Hello Marion!

Well I just logged in and I see the points now. I am not exactly sure what I did wrong but it's solved haha.

Merci!!