Author Topic: Substance Source Not Launching from Launcher  (Read 727 times)

Substance Source will not connect from the substance launcher. Just spins... this happens about 50-60% of the time I try to access it. What's the deal?

Hello,
Could you please export your logs and share them with us ?
To do so just click on your username in the upper right corner and select export logs. Then just send us here the generated log file.
With these we'll be able to have a better understanding of why it happens (maybe a firewall issue, temporary unavailibility of the Source API, ...)
Thanks for your help :)