Author Topic: Payment not recognized  (Read 762 times)


Yesterday I paid for an Indie subscription using Paypal, the money did come out from my account but I still have not gotten my license, they payment is still marked as "pending" in the substance website while as I say the money was taken from my account immediately. Is there someone from the company here that could help me with this? I sent an email as well to the support but I have not heard from them either.
Last Edit: September 22, 2020, 10:56:13 am

Hi! We are currently investigating issues with some Paypal payments stuck in a pending state. If you haven't done it already, could you please send us an email at with your Substance account information so we can investigate and fix the issue?