Hey all,
Im running latest SP version 6.2.0 and recently I had a message pop up every time I run SP to update my GPU drivers. I also noticed that any Iray image I save is empty (0 bytes) - I thought it could be related to GPU drivers so I updated them to latest version. After the update Im unable to open the file I was working on (neither its autosave files) - every time I try that, substance painter just closes.
My system specs: Alienware Area 51m (RTX 2080 Super 8GB, i9-9900K, 64GB RAM), Windows 10, SP 6.2.0.
On substance website I read that in case of Alienware or Dell computers there can be an issue with this, related to 2 specific DBRO shells. I followed steps in there using ShellExView, but no Alien Respawn entries are found in there - neither anything related to dell or alienware.
Some further investigation says that these shells should be located at C:\Program Files (x86)\Dell Backup and Recovery\Components\Shell but no Dell backup and recovery folder is on my disc, so I am quite clueless.
Another thing I tried was reverting to old GPU drivers using Windows Device Manager, but it didnt solve the issue.
If anyone could help with this I would greatly appreciate it
I am attaching log file in attachments.
