Author Topic: [IrayRenderer] The surface is empty  (Read 2114 times)


I just updated to the newest version of SP (6.2.0) and now i can't save a rendered image (well I can, but it saves just as a 0 byte file) and it gives me the [IrayRenderer] The surface is empty error. It worked fine before I updated. Other than that everything works as usual.

Can I fix it, or do I a have to wait for some update to take care of it?


My PC:
CPU: Intel i5-9400F 2.9 GHz
GPU: NVIDIA geForce GTX 1660 (updated to the newest driver)

Yes! I have the same issue... :'( :'( just wondering if anybody else has experience the same problem.

Please help, thank you!


I am experiencing the same issue. Just updated to the newest version and can no longer save images out of IRAY.

I also get the "surface is empty". can save .PNG but not .JPG

It is a known issue being looked at.  :)
I teach people how to use Substance Painter. :)