Author Topic: There is an issue to contact our server (status500)??  (Read 851 times)

I just finished my first month of subscription plan, and my software was deactivated because it seems I can't reach your server?

In the meantime, I was able to log on to my account through a browser and manually download the license key file and point substance to it.

Is there a way to automate that so Substance launcher, which is logged on to my account, can find my subscription? Or will I have to manually update every month?

Thanks for explaining what is going on.

You should not have to download a license key. Please contact us at