Author Topic: How to report an issue?  (Read 134 times)

Our team is screening the forum on a daily basis, and we do our best to help you.

In order to get help in an efficient manner, please let us know this information:
  • Are you having issues with the Substance Source web platform, the Launcher integration, an integration in Unity or Unreal?Something else?
  • If using the web platform, which version of which browser on which OS are you using?
  • Do you have any steps we could reproduce to have the same error you have encountered? Knowing this will help us fix the problem quicker.
  • If possible attach a screenshot of the issue.

If you are having issues specific to your account (like points missing or login issues) it would be better to contact contact@substance3d.com as we will be able to discuss your personal account issues in more detail.

Please don't create duplicate threads and/or ask the same questions in different threads. If you want to add more information, you can add a new message in the first thread you have created.
Don't post in very old threads (older than a year for example), as often the issue is not the same as the previous one.

Thank you!
PO @ Allegorithmic