Author Topic: Validation email not arrive  (Read 2628 times)

Hi
i can't validate my account, becouse the validation email not arrive.

I've been trying for several days, but it doesn't work

How can i solve this problem?

Last Edit: April 30, 2020, 02:34:14 am

Could you please write to contact@substance3d.com ?
Our team will be able to validate it for you.
PO @ Allegorithmic

OK
Thank you

Unfortunately, the problem is still not solved.
I tried to explain it via email, but they reply with an automatic message.

i can't download material in substance source, becouse it's say me thak my account must be validated.

@Kabum unfortunately there is no other way, if you write to contact@substance3d.com they will be able to validate your account manually
PO @ Allegorithmic

I'm trying since 30 th of april, but they always answer with the same sentence:
"Your account has been validated. Simply sign in with the username and pw."

I'm trying since 30 th of april, but they always answer with the same sentence:
"Your account has been validated. Simply sign in with the username and pw."

It looks like my colleague Jeffrey answwered your email to support yesterday with a solution, have you tried it?
PO @ Allegorithmic

I have tried, but always the same problem.
attached I have included screenshots.

Kabum: 30 Substance Source points per month are included in the Substance subscription.
You don't seem to have a subscription, which exlains why you can't see points, but if you want to try materials from Source to see if they fit your needs you can try downloading the free ones.
Last Edit: May 19, 2020, 09:52:25 am
PO @ Allegorithmic