Author Topic: Substance source points are vanished after buy out the full licence  (Read 988 times)

I cancel my subscription today. But still have till 15 of Mai the old license because miss the date where the money get removed from my card. So theoretically I am still a subscriber.
Had till something like 400 ? points over Substance source which I want to use , but they vanished. Have no points and also no access to my previous contents which was in my assets folder.
As I remember there was a promise that we can use up our points after cancelling the subscription and purchase a full license.
Which I do btw..
Any help would be appreciated.

Hi, we checked and your assets and points are still available in your account. Are you sure you logged in using the same account?