Author Topic: Unable to renew license  (Read 793 times)

I had unauthorized charges on my credit card so I had it cancelled and they sent me a new one.  I'm trying to update my subscription with the new credit card and there's no option to "Change Card" as your FAQs suggest at https://www.substance3d.com/frequently-asked-questions/

Then I tried contacting you about it through your contact page at https://www.substance3d.com/contact/ and filled out the form and when I hit Submit, I get an error that says, "The captcha wasn't entered correctly. Reset.", but there is no captcha to enter. 

I've tried both Firefox and Chrome.

Hey Donnie,
Log into your account > Go to "My Account" > Click on "Subscriptions"
In the "My Monthly Payments" section you should see a "Change Card" link under the current card in the "Payment Method" column.
See screenshot attached...
https://drive.google.com/file/d/1KCrtAKB_JKCvdpFzZknB-nPU3aPSZ9Pb/view

This is what I see.



I was able to enter a new credit card by purchasing a new license.
Last Edit: March 14, 2020, 12:36:31 pm

Well that is odd isn't it? Use this e-mail to contact directly: contact@substance3d.com
Be aware that they may not be back in office until Monday.

Daf