Author Topic: [2019.1.4] Hard crash clicking on Generators (with repro video)  (Read 1560 times)

It crashes every time I try to open the generators. See repro video:


This is the log:
[INFO][AppUtilsIPC] Save PID: 11000
[INFO][RenderableBaseFilterManager] Found 5 builtin filter categories in file:///C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Filters/categories.json
[INFO][FiltersFilters] CUDA for Delighter initialized
[INFO][MaterialUtilsLinkedCollectionsWatcher] Model reset
[INFO][AppUtils] OS: Windows 10 (10.0)
[INFO][AppUtils] kernel: winnt-10.0.17763
[INFO][AppUtils] CPU: x86_64
[INFO][AppUtils] Screen 0 (\\.\DISPLAY2): resolution 1920x1080, origin (0,0), depth 32, refresh rate 60Hz, dpi 1 (91.9477 pixel/inch)
[INFO][AppUtils] Screen 1 (\\.\DISPLAY1): resolution 1920x1080, origin (1920,0), depth 32, refresh rate 60Hz, dpi 1 (91.7938 pixel/inch)
[INFO][AppUtils] 2 mounted volume(s) available.
[INFO][AppUtils] Volume 0:
[INFO][AppUtils]   Name:
[INFO][AppUtils]   Root path: C:/
[INFO][AppUtils]   File system: NTFS
[INFO][AppUtils]   Size: 3.64 TB (4000141275136 bytes)
[INFO][AppUtils]   Available Size: 2.32 TB (2548474830848 bytes)
[INFO][AppUtils] Volume 1:
[INFO][AppUtils]   Name:
[INFO][AppUtils]   Root path: K:/
[INFO][AppUtils]   File system:
[INFO][AppUtils]   Size: 0 (0 bytes)
[INFO][AppUtils]   Available Size: 0 (0 bytes)
[INFO][AppUtils] Physical memory Total: 31.96 GB (34315943936 bytes)
[INFO][AppUtils] Physical memory Available: 18.97 GB (20373188608 bytes)
[INFO][AppUtils] Process memory Total: 128.00 TB (140737488224256 bytes)
[INFO][AppUtils] Process memory Available: 127.95 TB (140680295165952 bytes)
[INFO][AppUtils] GPU VRAM Amount: 5.91 GB (6345981952 bytes)
[INFO][AppUtils] GPU 0:
[INFO][AppUtils]    GPU manufacturer: nvidia
[INFO][AppUtils]    GPU date:
[INFO][AppUtils]    GPU description: NVIDIA GeForce GTX 1060 6GB
[INFO][AppUtils]    GPU version: 26.21.14.4166
[INFO][AppUtils]    GPU releaseVersion:
[INFO][RuntimeInfo] softwareVersion: 2019.1.4
[INFO][RuntimeInfo] softwareVersionName: Substance Alchemist-2019.1.4-rc.1
[INFO][RuntimeInfo] buildNumber: 29
[INFO][RuntimeInfo] sourcesVersion: ea46dd9b2aa8de6d795eb2aa3eea2418e95aaaff
[INFO][RuntimeInfo] osVersion: Windows 10
[INFO][RuntimeInfo] cpuModel: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz
[INFO][RuntimeInfo] ram: 32726 MB
[INFO][RuntimeInfo] swap: Not bounded
[INFO][RuntimeInfo] glVendor: NVIDIA Corporation
[INFO][RuntimeInfo] glRenderer: GeForce GTX 1060 6GB/PCIe/SSE2
[INFO][RuntimeInfo] glVersion: 4.1.0 NVIDIA 441.66
[INFO][RuntimeInfo] glslVersion: 4.10 NVIDIA via Cg compiler
[INFO][RuntimeInfo] vram: 6052 MB
[INFO][BaseBase] Alg::AlchBase::registerExternalResource(): External resource defaultMeshes.rcc bound from installed file: 1
[INFO][BaseBase] Alg::AlchBase::registerExternalResource(): External resource defaultEnvironments.rcc bound from installed file: 1
[INFO][BaseBase] Alg::AlchBase::registerExternalResource(): External resource AlchemistHDRI.rcc bound from installed file: 1
[INFO][BaseBase] Alg::AlchBase::registerExternalResource(): External resource AlchemistMeshes.rcc bound from installed file: 1
[INFO][AppUtilsApp] Application resources path: C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets

[INFO][AlchGUIGUI] Alg::AlchGUI::GUI::run(): Loading QML engine with file: file::/alchgui/Apps/Substance Alchemist/Main.qml
[INFO][DataFlattenedTreeModel] Adding root row: Substance Source
[INFO][DataFlattenedTreeModel] Adding root row: Local folders
[INFO][DataFlattenedTreeModel] Adding root row: Starter materials
[INFO][SubstanceServiceSubstanceService] getRenderer(): Renderer not found for engine type 2, it will be created
[INFO][SubstanceServiceSubstanceService] GPU non blend renderer created using C:/ALG/substance-v7.2.8-msvc14x64/bin/release/substance_ogl3.dll
[WARNING][MetaCompositingQQTree] setCurrentTempTreeRef(): tried to set a tree with a null asset reference
[WARNING][Default] qrc:/alchgui/Common/TextureTools/Tools/BrushToolbar.qml(70): qrc:/alchgui/Common/TextureTools/Tools/BrushToolbar.qml:70:16: QML AlgPopup: Binding loop detected for property "height"
   ... (repeated 1 more times)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (viewportSettings, resolution, 2048)
[WARNING][AlchGUIQQTextrueViewer] Alg::AlchGUI::QQTextureViewer::updatePaintNode(): Missing AlchSurface to make the render : will not wait for a fence.
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (Global, Launch, )
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (GPU, Vendor, NVIDIA Corporation)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (GPU, Renderer, GeForce GTX 1060 6GB/PCIe/SSE2)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (GPU, Memory, 6052)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (GPU, Memory_String, 6052 MB)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (Global, Version, 2019.1.4)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (Global, OSVersion, Windows 10)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (Global, LicensePrettyString, Substance - Indie License)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (Global, LicenseType, 0)
[WARNING][Default] qrc:/alchgui/Common/Widgets/AlgCenteredPopup.qml(65): qrc:/alchgui/Common/Widgets/AlgCenteredPopup.qml:65: TypeError: Value is null and could not be converted to an object
[WARNING][Default] qrc:/alchgui/Apps/Substance Alchemist/Components/MillerAssetList.qml(122): [WARNING] [MillerAssetList] registerCollectionIntoBreadCrumb(): Try to register an undefined/null asset ref
   ... (repeated 1 more times)
[INFO][Default] qrc:/alchgui/Common/Utils/Analytics.qml(29): Sending event (panels, open, mymaterials)
[WARNING][Default] qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml(30): qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml:30: TypeError: Cannot read property 'isEngineRunning' of undefined
[WARNING][Default] qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml(59): qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml:59: TypeError: Cannot read property 'queueSize' of undefined
[WARNING][Default] qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml(67): qrc:/alchgui/Common/Substance/SubstanceServiceStatus.qml:67: TypeError: Cannot read property 'cacheSize' of undefined
[WARNING][Default] (0): [Qt3DRender::GLTexture] No QTextureData generated from Texture Generator yet. Texture will be invalid for this frame
   ... (repeated 1 more times)
[ERROR][BaseFileUtils] Exception thrown: Alg::AlchBase::verifyAccessToFile(): File C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar does not exist
[ERROR][SubstanceServicePackageCache] Failed to open SBSAR file <file:///C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar> for archive <conifer_cones_01.sbsar (file:///C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar Alg::Substance::v2::SubstanceArchiveAsset (11076620039231611343-13620462722871090190))> because: Alg::AlchBase::verifyAccessToFile(): File C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar does not exist
[ERROR][BaseFileUtils] Exception thrown: Alg::AlchBase::verifyAccessToFile(): File C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar does not exist
[ERROR][SubstanceServicePackageCache] Failed to open SBSAR file <file:///C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar> for archive <conifer_cones_01.sbsar (file:///C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar Alg::Substance::v2::SubstanceArchiveAsset (11076620039231611343-13620462722871090190))> because: Alg::AlchBase::verifyAccessToFile(): File C:/Program Files/Allegorithmic/Substance Alchemist/Resources/assets/Materials/Generators - Atlas/conifer_cones_01.sbsar does not exist

Hello,

Were you using previous versions of Alchemist?
I saw you sent a crash report too. We will investigate based on that too.

Thanks
Substance Alchemist Product Manager

Yes, previous versions did work for me

Did you delete any files here:
  • C:\Program Files\Allegorithmic\Substance Alchemist\Resources
  • ~\AppData\Roaming\Allegorithmic\Substance Alchemist\assetsBackup
Did you change the install path of Substance Alchemist with the latest version?
Substance Alchemist Product Manager

Hi Baptiste,

So, I did that without any results, but now I tried to uninstall all and to remove the whole folder ~\AppData\Roaming\Allegorithmic\Substance Alchemist and also the installation folder. I also removed the registry entry and now it works.

Thanks,
Pino