Author Topic: Substance painter keeps crashing when baking?  (Read 367 times)

so basically the baking starts and then the software crashes straight to desktop, i am using the newest version of substance, i never had this bug before but then again i am using a new computer with an AMD graphics card and processor. could amd be the issue here?
Last Edit: January 27, 2020, 02:23:15 pm

Wrong section (was in Designer), I moved the thread.
Product Manager - Allegorithmic

Don't forget your log file. It can be exported from the Help menu of the software.
Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

I can confirm that I had this problem as well and I was using an AMD ryzen Cpu. I found that the problem was that I had to update the BIOS on my motherboard. Im not sure what you are using but you will need to find out what brand and exactly what model and then contact the motherboard brand or go on their website and talk to them about how to download the correct BIOS file for your motherboard and how to run it. It's very important that this process is done correctly.

I have the similar problem with Ryzen Ryzen 3900x. Nvidia 970Gtx
Suddenly today, even after restarting computer, it started crashing by baking the second map (it made it with the normal map and then each other prompt closes Substance painter). I can not fix with any other solution in this forum.