Author Topic: Substance painter not responding on launch.  (Read 60 times)

My substance painter stopped working a few months ago, ive re-installed it about 20 times.

The error I get when I launch sometimes says my GPU isn't recognised, as it tries to use my intel hd graphics 630 instead of my GTX 1080 ti.  I've tried to force it to use my GTX GPU through windows graphics settings, and setting painter you use high performance  (gtx gpu).  I've also tried uninstalling and reinstalling my gpu drivers many times but they seem to be running fine.

I've run out of ideas for what might fix this, so please let me know your thoughts. thanks

my pc build is
OS: windows 10
GFX-card: NVIDIA GeForce GTX 1080 Ti
RAM: 32gb
Virtual memory: 36.6gb
using DirectX 12

Don't forget your log file. It can be exported from the Help menu of the software.
Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.