Author Topic: "Can't serialize empty surface"  (Read 15620 times)

I just downloaded the new version of painter.

I can't save my new project.

I get the error "Can't serialize empty surface"

What does this mean?

Please help

Looks like there is an empty/corrupted textures which cannot be saved. This blocks the rest of the saving process.
This page may help: https://docs.substance3d.com/spdoc/corrupted-texture-error-message-170460190.html
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

yep. that helped. would be more efficient if the error message will say it as it is. there are most likely missing textures. replace them before continuing.