Author Topic: Substance Painter 2019.3.1 - crashing  (Read 214 times)

We are having an issue with Substance Painter 2019.3.1 on Windows 10 Build 1903 on a dual monitor setup. If you have Substance running, and turn off the monitors (not put to sleep or lock the machine, actually turn the monitors off), when you turn them back on again, Substance will have crashed. See below for the error log as well.

Don't forget your log file. It can be exported from the Help menu of the software.
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Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.

Attached.

Could you attach a dxdiag as well ?
See: https://support.allegorithmic.com/documentation/spdoc/exporting-a-dxdiag-128745500.html

We received similar crash reports and are now investigating the problem.
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.

Attached.

Thank you, I will forward it to the dev team.
Don't forget your log file. It can be exported from the Help menu of the software.
-----------
Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.