Author Topic: Login error: server can not be reached  (Read 230 times)

I just can't login to my account to download the programs. Running on MAC.



Last Edit: March 03, 2020, 07:01:09 pm

Hello,
Do you still have this issue ? I can see this happened to you throughout the 3rd March
At that time we may have encountered more traffic than usual on our servers and this could be the root cause of your issue
Thanks for your help

Hi,
I have a problem with launcher also. I can`t log in even after changing my password succesfully two times already :(
I`m 100% sure that I write the password correctly. It happend after the server issue described earlier.
 

Hi Aneta,
The error message here seems to clearly indicate you are putting wrong credentials indeed ...
Did you try to enter your email and password directly on substance3d.com to access your account settings/licences ? Does it work ?