Author Topic: Substance painter crashes when opening a large file  (Read 231 times)

Hello.
I'm running Substance 2018.3 on Windows 10 with drivers NVIDIA 436.48. When I open large files, it opens in the program, and then, not having time to load, the Painter crashes.
I captured a video: https://youtu.be/z5H8qp3_h-M
I note that specifically with this scene and with this system (Windows, GPU, CPU, RAM) there was no such problem before.
Same problem when opening the same file in 2019.2.1.
I emphasize that the problem is not specifically with this file, but with any large file.
The system has an automatic swap file if there is not enough RAM.
I read this topic - https://support.allegorithmic.com/documentation/display/SPDOC/Software+conflicts , but I do not have such software

Update: if part of the RAM is occupied (I opened a browser with many tabs and the Garri's mod), then the painter almost freezes and no longer consumes memory.
Video: https://youtu.be/joJ4VEh1WQg

any suggestions would be greatly appreciated!  :)

Last Edit: November 22, 2019, 09:02:36 am

I would start by updating your GPU drivers, since you are not using the latest version.
Crashes with very big projects are often related to lack of memory or disk space.
You can try following the suggestions present in the following pages, even if they don't seem directly related to your issues at the moment: https://docs.substance3d.com/spdoc/stability-issues-182266560.html
Don't forget your log file. It can be exported from the Help menu of the software.
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Fabrice Piquet aka Froyok. Product Manager, Technical Artist and Documentation at Adobe.

Yes, you're right, not enough virtual memory. Thanks, fixed it.