Author Topic: Steam License Syncing Problem (Read 10366 times)

monitorhero · **on:** November 10, 2019, 07:38:44 pm

Hello guys,

I purchased a new Substance Designer 2019 license on Steam today and then tried to sync it with my account. However it only synced Substance Painter 2017 (not Substance Painter 2) to my account which I already had in posession and didn't buy through Steam. Now two Substance Painter licenses (2017 and 2019) show up but the Substance Designer license does not show up. Can you put this in my account so I receive the 12 month maintenance please?

Can someone fix this please? Thank you in advance.

monitorhero

kropaman · **Reply #1 on:** November 11, 2019, 02:07:30 pm

Hi. Same story with SP 2019.

HerrEdgy · **Reply #2 on:** November 11, 2019, 04:34:36 pm

For me it only recognized the B2M3 from the Steam bundle.
The other licenses (SP 2019 and SD 2019) don't show up after syncing.

kropaman · **Reply #3 on:** November 11, 2019, 04:37:55 pm

Syncing is not working and support not responding? here is message "Could not find any product to sync" we need to know so we can refund on steam.

kropaman · **Reply #5 on:** November 11, 2019, 05:34:09 pm

Thank you.

monitorhero · **Reply #6 on:** November 11, 2019, 06:27:49 pm

Thank you for the answer Nicolas. Is there a timeframe? I would like to get it done before the return policy expires so I have my 12months maintenance guarenteed. Is there a manual way to do it?

Athos A. · **Reply #7 on:** November 11, 2019, 06:37:12 pm

So you started a sale on Steam knowing the sync feature is disabled.
Such irresponsibility.
I want to know when syncing will be back, or else I'll request a refund on steam.

monitorhero · **Reply #9 on:** November 11, 2019, 08:39:23 pm

Quote from: Nicolas LIATTI on November 11, 2019, 08:37:18 pm

It's coming back ASAP, although I can't say if it's in 2 days or in 2 weeks. It will be when it's ready.

Quote from: Athos A. on November 11, 2019, 06:37:12 pm
So you started a sale on Steam knowing the sync feature is disabled.
Such irresponsibility.
I want to know when syncing will be back, or else I'll request a refund on steam.
It doesn't change anything for you wether the sync works or not right now. What matters is if you will get what we will deliver in the next 12 months and the answer is yes.

That is reassuring. Thanks a lot