Author Topic: Substance Subscription Changes: details & FAQ  (Read 203106 times)

Yes, perpetual and subscriptions are separate licenses.

I would like to buy a perpetual license on Steam at the next sale. But I am afraid that this possibility will be removed and just the possibility of monthly subscription will stay. So for how long will the perpetual licenses on Steam still be available? And will Adobe announce long in advance when they remove the perpetual license?

There is no plan to stop selling licenses on Steam. If we ever stopped, we would definitely warn people in advance and the existing licenses would of course still work.

I am currently subscribed to Substance and have been for a few years now with the rent-to-own original plan. I'm confused about what I need to do to stop the subscription and just have a permanent licence to Painter and Designer. I'm not sure what the 10/30/20 cutoff date means. I thought I had until 11/2021 to cash out and buy the permanent license. Please let me know - sorry if this has been made clear elsewhere.

Hi Jeremie,
I own a perpetual license (maintenance ends 30.11.2020) plus once won a subscription (which expires in January 2021).
So how do I renew my maintenance of the perpetual license after all? Subscribe to yearly?

In the past years this was possible for a discounted price on monster-sale for around $75 - I don't see the option at the moment.

PS: the new website style makes me nervous...way too overloaded with anims and such.

Well we all knew it would come to this as soon as Adobe entered the picture. Quite unbelievable - really don't like Steam and now have to deal with Adobe in the room - lol.

Anyhow....
So I have a Perpetual license that can no longer get maintenance renewal. Does that work with the Steam version, or do I have to now buy the Steam version.

I have a subscription, but I only need Painter. I just don't use the other tools. The sub is pretty expensive compared to other models out there, and especially so when your  paying for tools you just don't need. So really just want to get rid of it.

@padamowicz If your current maintenance ends on November 29, you'll be able to upgrade one last time for an additional year of maintenance on October 29th (maintenance upgrades can be done up to one month before their end date. It will not deduct a month, the new maintenance will start at the end of the previous one).
After that year, so in November 2021 you may need to switch to Steam or to the subscription. In any case, we will likely have transition programs letting you switch to the other offers with a discount.

To add to my posting above. Is this then the way to go if I already have a perpetual? Or am I basically screwed and have to REBUY it over steam? This whole change is frustrating and confusing as we obviously can read throughout all this thread!

@OldFlak .- sure that's what we all feared - but hey since Adobe stepped in some crucial long -wished updates were made to SP. So it has 2 sides to that coin.
Last Edit: November 28, 2020, 06:10:27 pm

Please contact us at contact@substance3d.com and we will be able to get you a Steam key so that you an take advantage of the upgrade discount on Steam for the 2021 version.

Thanks Jeremie,
I did, Etienne wrote me, and sent a solution, thank you guys!

Jeremie Noguer - thanks will do that.

Just wondering if maybe in future there could be an option to subscribe to Painter only. Something along the lines of Photoshop. Don't mind the sub so much, but only need painter, and just don't use the other tools.

Thanks for the reply.

@DanCaldwell3D If you pay the $49 fee to convert your sub into a perpetual, you will get the latest version available at the time of conversion (now). Typically you'll also be entitled to any bugfix release coming out before the next large feature release, even if they come out after the conversion date. and yes! the perpetual versions are compatible with the launcher.

Hey guys, I have a question: Substance Launcher is telling me that I cannot upgrade Designer to the next point release, which seems contrary to what I was told above by Jeremie - is this right? Just want to make sure I'm not unduly missing out on bugfixes.

Cheers

What version do you currently have installed and what version are you trying to update to?

Hi,

so I was searching for an answere but cannot seem to find it. I bought Substance Painter and Designer on Steam in July and converted it to a standalone license on your website. My maintenance therefor ends in july 2021 for both of the applications. The question is now: Will I get an update to the 2021 versions or only updates for the 2020? So do I need to buy Painter and Designer again to use the 2021 versions, or am I fine and will get the download under my licenses menu on your page when it is released?

Thanks in advance and many regards,
Daniel

You will get the 2021 updates until July through the website. Your Steam license will not be updated to the 2021 version though.

What version do you currently have installed and what version are you trying to update to?

I have version 10.2.1 of Designer, trying to update to 10.2.2

It shows as a trial version only on the Substance Launcher