Author Topic: Substance Subscription Changes: details & FAQ (Read 276552 times)

Pegot · **Reply #150 on:** December 03, 2019, 03:32:31 am

Thank you so much Nicolas for clarifying all that. One last question. I am on my subscription page and can see that I can purchase a perpetual license for $49.99. Of course this does not come with a Maintenance period. However, can I still take advantage of the Cyber Monday sale and purchase the 1 yr. maintenance extension for $50? Basically, am I still allowed to purchase maintenance during the buy out? Also does the $50 Cyber Monday Maintenance price include maintenance for both Designer AND Painter?

Painter Learner · **Reply #152 on:** December 04, 2019, 01:16:11 am

I just got designer and painter on steam on sale and I was wondering if there is a way to run them on the substance launcher app or do I have to link them to algorithmic account first or will they just run on steam only?

alan_2 · **Reply #153 on:** December 04, 2019, 06:20:40 am

I purchased a Substance Designer 4 and Substance Painter 1 Indie License several years back.
Decided to try out the latest, and went purchased the Indie Annual Subscription.

Now, I'm a bit confused as to how this model works. Does this mean that after a year from when I made the purchase, I will no longer have access to use Substance Painter or Designer, or does it mean I will just lose updates and Substance Source?
If so, I would have to use my old Substance Designer 4 and Substance Painter 1 licenses?

Should I have updated my old perpetual licenses instead? Or is that not possible? Maybe I should have purchased the licenses on Steam to update?

Reading through this thread, it seems people are concerned with wanting to have a perpetual license once a year of subscription runs out and decide not to continue with that model. Does that apply to anyone who purchases the Annual Subscription at any time or is there a cut-off date for that option?

Thank you

Steve@massivetree.com · **Reply #155 on:** December 07, 2019, 02:05:27 pm

Quote from: gabriel.delacruz on December 01, 2019, 08:56:04 pm

Quote from: Steve@massivetree.com on December 01, 2019, 01:11:12 am
Quote from: gabriel.delacruz on November 28, 2019, 09:27:06 am

Substance source or alchemists offer nothing to my workflow. B2M is already abandonware (I did used that software a loot).

Its abandonware only in the sense its not being developed any more. Alchemist does what B2M did and much more. Its simply the next evolution of the software.

Then why, If I purchased B2M to work with images, B2M is abandoned and now I have to subscribe in order to get the new tool? I paid for it. that's what is fundamentally wrong about this entire subscription model, it is completely unethical. I purchased a tool to work with input images and instead of adding new features and offering an update, they come up with a new thing to lure me into new terms.

Sorry but you can't expect any software you bought to simply last and be supported forever.
And I'd just like to point out, you don't 'own' the software, you own a license to use the software, even if it is perpetual and the license is under the terms set forth by the developer and owner of said software.

gabriel.delacruz · **Reply #156 on:** December 20, 2019, 01:46:49 am

Sorry but whatever, I own a permanent license to a software I adopted expecting to be able to upgrade. The reason I cant continue getting new features is a push towards subscription. Sure, all you said is true, they can in fact do whatever they please, I just own a permanent license of software which continues being developed... As a different product. If they don’t think it is important to comply with customer expectations, we'll then they play monopoly as usual. They don't care what some loyal customers think because what they profit from those who stay is more anyway. Adobe is love. Well got my share, my money will go to whatever competition they have, hoping this industry changes and starts to care about something else than profit.

jdswiney · **Reply #157 on:** December 21, 2019, 08:24:20 pm

Quote from: Nicolas LIATTI on November 30, 2019, 03:59:21 pm

Quote from: sendmyfilenow on November 30, 2019, 09:29:20 am
my license is expired today, assume I renew it today, it would expire on Nov 30, 2020. will I be able to purchase another renew on Oct 31 2020?

Yes, as purchasing a maintenance is available 1 month before.

Nicolas LIATTI,

I feel I need to ask this again (or more clearly) because the answers I have seen seem purposely narrow. My current renewal schedule for Substance Painter is in April of next year. After I renew this coming April 2020 will I be offered an early renewal option near Oct 2020 as to keep my license fresh until Oct 2021?

Josefwells12 · **Reply #158 on:** December 21, 2019, 10:20:21 pm

Hello, Quick questions. I am on my 7th month in the subscription period but I already have a perpetual license of substance painter from when i first went on sub. When I cancel my subscription on the 12th month will I have the most recent version of substance painter. I ask because I don't need 2 substance painter licences. Can I keep my prior substance painter license with the latest update or will it revert back to when I first bought the perpetual license? I am on the subscription so I can get Designer when my 12th month comes to an end. Also I heard since the dumb Adobe merger we cant keep our perpetual licences even though I paid 149 for it before adobe came along, Is this true?

Slashdot · **Reply #159 on:** December 26, 2019, 08:40:20 pm

Quote from: Vincent Gault on October 01, 2019, 06:32:12 pm

Q: Is Substance a part of Adobe Creative Cloud All Apps?

A: Substance is not a part of Adobe Creative Cloud All Apps.

Is it planned to be a part of Adobe Creative Cloud All Apps in future?

mular · **Reply #160 on:** January 02, 2020, 01:18:04 am

Hi there,
I have a situation up here.
I was totally unsure what I should do seeing the Black Friday offers. I have been a monthly subscriber for over 2,5 years and as most of us - I wanted to get the perpetual license AND have it up to date on the last possible date (December 2020).

I asked the Support if:
a) I should buy out immediately and then buy a 1-year maintenance (with Black Friday promo) to get things right or
b) I should wait until next year's December with my monthly payments and do the buy-out just then.

I was suggested the first way. I even asked once more to make it perfectly clear. After being assured that it will serve the task I did it and paid $49 (buy-out) + $149 (one-year promo subscription).
And today in my conversation with the Support I got an e-mail telling me that it doesn't work like that and that Support "feels sorry for the misunderstanding"

I hope someone from Allegorithmic will take a look on this case and will get it done correctly because right now it looks like making me a fool by the Support.
I knew something will go wrong after the Adobe comes in :/