Author Topic: Substance Subscription Changes: details & FAQ  (Read 241756 times)

I already have painter and designer steam license but my maintenance expired, do i have to buy new license through steam since its cheaper than official site $75(just for maintenance)

I am not sure I follow about not grandfathering and retroactively changing the value of the purchase.
If you already own a perpetual license or have a current one-year maintenance, you still have a year to extend that with yet another year of maintenance.

With all due respect Jeremie, how do you feel that is an adequate response to tell someone that their value isn't changing because you can still buy maintenance for another year, effectively saying this is a limited time value because after that next year, you either have to subscribe or buy a whole other license on steam?  And of course if you want Alchemist, that's not an option for you unless you succumb to our pressure to put you on subscription? 
Allegorithmic has earned my respect over the last several years of me using it and the software is excellent so I don't want to take away from that, but your new tactics and policies under Adobe show nothing at all resembling respect for your customers in return.

I would like to double down on mbastudios question. 

If I renew my perpetual maintenance now, it will be valid till 1. november 2020, right ? Will I be able to renew it before it expires, lets say somewhen in october 2020, to get another year of mainentance before you stop selling it?

Yes.
Head of Product Management

I own perpetual licenses for Designer and Painter. I allowed both to lapse a few months ago due to financial constraints. I had planned to renew the maintenance for them in due course but have noticed that I'm unable to do so under licensing, and there's no option to do it via Steam.

Please contact our support at contact@substance3d.com so they can help you.
Head of Product Management

I already have painter and designer steam license but my maintenance expired, do i have to buy new license through steam since its cheaper than official site $75(just for maintenance)

The new Steam version will be available by the end of the year.
Or you can link you account to our website and purchase it on the website. Both work.
Head of Product Management

So we were assured that although Adobe purchased your company, that you would remain independent and that perpetual licensing options would remain. Months later, it is exactly as everyone asked, where in fact this is now a subscription only tool. Again, our company does not and will never support subscription rental only software as a business model and will not be subscribing to any Adobe or Autodesk products now or in the future until perpetual options return. Believe it or not, these two companies are not the voice of the entire VFX/CG industry or of professional artists who want the legal right to own their work tools, only paying for future upgrades. You can try to sell me on the why renting is better than owning model all day long, but in the end our decision is final. Thank your service and wonderful products. Best of luck.

Ok thanks Nicolas but if maintenance is still available to perpetual license holders - at least until October 2020 then why am I unable to just simply renew my maintenance through the links under my licensed software, which are now blanked out?

Why do that and why require me to go through hoops to do something that I'm apparently entitled to do regardless, at least for now?

This has been handled poorly - from the announcement to the takeover, the dismissal of concerns, which are now proving to be well-founded, to the handling of the transition to a subscription-only model, and the abandonment of perpetual license holders.

I was planning to renew the maintenance last week until I saw that the option was now unavailable under my licenses. I may yet contact your support however I wonder if ultimately my money wouldn't be better served by investing in something that isn't abandonware, and a company that doesn't attempt to gaslight their users. I'm not terribly impressed.

Thanks however for your response. I'll consider my options now before deciding.

I own perpetual licenses for Designer and Painter. I allowed both to lapse a few months ago due to financial constraints. I had planned to renew the maintenance for them in due course but have noticed that I'm unable to do so under licensing, and there's no option to do it via Steam.

Please contact our support at contact@substance3d.com so they can help you.

Ok thanks Nicolas but if maintenance is still available to perpetual license holders - at least until October 2020 then why am I unable to just simply renew my maintenance through the links under my licensed software, which are now blanked out?

Why do that and why require me to go through hoops to do something that I'm apparently entitled to do regardless, at least for now?

Hi,

We didn't change / modify / disable anything for current licensed users.
If your license says "Renew your maintenance", then you can do it by clicking on the Upgrade button at the top right of the page.

If you have any trouble to do so please write at contact@substance3d.com too they can help you.

Cheers,
Last Edit: November 10, 2019, 06:38:51 pm
Head of Product Management

Quote
#ZBrush2020 is now available for purchase and as a free upgrade for existing #ZBrush users! See what’s new and find out how to get yours at http://zbru.sh/37w

Now that's how its done boys!

Quote
#ZBrush2020 is now available for purchase and as a free upgrade for existing #ZBrush users! See what’s new and find out how to get yours at http://zbru.sh/37w

Now that's how its done boys!
That's nothing! Quixel Megascans, Mixer and Bridge now free! for all use with Unreal Engine
https://www.unrealengine.com/en-US/blog/unreal-engine-4-24-to-ship-with-free-quixel-megascans-unreal-studio-features-and-more
However, do never think that Adobe could be impressed from such news.
Last Edit: November 13, 2019, 07:39:58 pm

So I want to just go back to my previous comments about grandfathering in the current maintenance scheme.

Why is the option for me to renew my maintenance being taken away?

I purchased the software with having the ability to renew my maintenance in mind. If this was not an option or I was aware that this option was going to be taken away I would never have purchased it in the first place.
I am not interested in renting my software, but losing access to updates will completely kill the viability of the products I bought.

With the recent announcements from other companies regarding updates or the price of their software I would really like some comments from the substance team on why they are taking a much more anti-consumer approach to their licensing?

So I want to just go back to my previous comments about grandfathering in the current maintenance scheme.

Why is the option for me to renew my maintenance being taken away?

I purchased the software with having the ability to renew my maintenance in mind. If this was not an option or I was aware that this option was going to be taken away I would never have purchased it in the first place.
I am not interested in renting my software, but losing access to updates will completely kill the viability of the products I bought.

With the recent announcements from other companies regarding updates or the price of their software I would really like some comments from the substance team on why they are taking a much more anti-consumer approach to their licensing?

Hi,

You can still renew your maintenance, we didn't take anything away.
Just log on your account and click on the "Upgrade" button to see your options.

Please contact us at contact@substance3d.com if you have any questions.

Thanks!
Head of Product Management



You can still renew your maintenance, we didn't take anything away.


Not until October 31, 2020 anyway...

If I buy out, what will happen with all my points at substance source?
You keep all the points you accumulated until your buyout.

Jeremie, does this mean I don't have to download all my points worth of Substance Source files BEFORE I buy perpetual? I get to keep all those points even after my subscription ends? Thanks.

Also, does purchasing through Steam include a year's worth of maintenance from the date of purchase? I read there is something with Steam's licensing model that requires you to link your Steam account to your Allegorithmic account to access the full year for maintenance. I'd like to know if 1 year's worth of maintenance is indeed included or not, as it may be more cost-effective in my country to purchase through Steam than to directly upgrade my subscription on Allegorithmic's website. Please clarify... thank you!