Author Topic: How to report bugs?  (Read 23465 times)

We now have an easy process, common for all of our products, to report bugs.

- either by going to Help->Report Bugs in each software
- or on the forum, in the Support section for each product.

If you report a bug on the forum, please make sure to attach a log file: you can find it in Help->Export Log for each software.
Last Edit: June 14, 2017, 02:10:34 am
Head of Product Management

You might want to direct the "Report a Bug" menu option within Substance Designer to a mailto link or something.

Right now, in substance designer 4, if you use Help -> Report a Bug, it simply goes to support.allegorithmic.com and there is nothing on that page regarding bug reports.

Well, I guess mabye I should email this as a bug to that email address..  ;)

Substance Designer 6.0.3 Indie here:
After pressing the Submit button it changes to "sending" state.
After that a cryptic string populates the button ending on the word "click!" in parenthesis.
I do not know if the two bugs I just submitted have reached your server. No confirmation mail either.

You might want to direct the "Report a Bug" menu option within Substance Designer to a mailto link or something.

Right now, in substance designer 4, if you use Help -> Report a Bug, it simply goes to support.allegorithmic.com and there is nothing on that page regarding bug reports.

Well, I guess maybe I should email this as a bug to that email address..  ;)

Substance Designer 4 & 6  is not supported/maintaned anymore: the best is to directly report the bug here.

Hello, Quick questions. I am on my 7th month in the subscription period but I already have a perpetual license of substance painter from when i first went on sub. When I cancel my subscription on the 12th month will I have the most recent version of substance painter. I ask because I don't need 2 substance painter licences. Can I keep my prior substance painter license with the latest update or will it revert back to when I first bought the perpetual license? I am on the subscription so I can get Designer when my 12th month comes to an end.   
Last Edit: December 20, 2019, 01:23:30 am