Author Topic: How to diagnose crashes?  (Read 115 times)

I'm running into an issue where I can export a mapped plane and set up a new file for painting. But when I add a new layer, the app crashes. I've tried opening other, finished, Painter projects but the app crashes on startup. How do I diagnose what's causing this?

My office moved over the weekend and now Painter is extremely unstable. I'm not sure if some internal hardware is lose from the move or if the two are totally unrelated, but I'd love to know how to identify and fix the crashes.

From the log I can see that Substance Painter is starting up on your integrated GPU, that very likely your issue here. See :
https://docs.substance3d.com/spdoc/substance-painter-doesn-t-start-on-the-right-gpu-182266570.html
https://docs.substance3d.com/spdoc/crash-or-freeze-during-startup-182266673.html
Don't forget your log file. It can be exported from the Help menu of the software.
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Froyok aka Fabrice Piquet, Technical Artist and Product Designer at Allegorithmic.