Author Topic: Error in opening files from the share site  (Read 141 times)

Hi I am new to Painter. and have downloaded a few materials from teh share page to look over but I get this error when opening
[Scene 3D] Failed to load 3D scene.
No suitable reader found for the file format of file "file:///Users/bbmp02/Downloads/Cement_Old_VH.spsm/".

Any Ideas?
Thanks looking forward to getting to know this bit of kit!!

Lee

Hi,

Thanks for reaching out.

Your log seems to indicate that the cement material is corrupted. You should delete the resource and download it again from the website. Sometimes corruption can happen if the download was incomplete, may be due to unstable connection.

You should also make sure that when you import the resource to your shelf, it is imported as smart material.

Let me know if this helps!
Valeria Gerontopoulos
QA Analyst