Why do I have to reactivate my license monthly / why is lookup broken?

[andrew_9]

Each month I have to download the license key from the site.  This is really annoying. It's a small but frustrating task.  The "look up with my account" option always returns error 500.

This seems like something that shouldn't be happening.

[Daf57]

Several threads, with solution, about this issue. Try this one:
https://forum.substance3d.com/index.php/topic,29068.msg112800/highlight,500.html#msg112800