Author Topic: Do I need to cancel my existing license when moving from Monthly to Annual?  (Read 1344 times)

Hi,

Do I need to cancel my existing license when moving from Monthly to Annual plans? I don't want to get either a gap in my use  of the software, or two overlapping licenses. Is it possible to just switch the current plan?

The subscription and annual maintenance licenses are separate, so you can cancel one and purchase the other independently.

Hi Jeremie,

Thanks for your reply. I presume that the Annual Maintenance will be activated as quickly as it is to purchase the monthly subscription? I'm just wondering when to look at setting up the new license, so I don't lose time or have a gap in use.

Thanks

yes, you should see no delay.

That's great, thanks.

I have 97 Substance Source Points. Are these attached to my account or the subscription? Will I lose these?

They are attached to your account and will still be able to spend them once your subscription lapses.

Thanks very much!